Elev8 Amplify Marketing

Last Updated: 9/24/2025

At Elev8 Amplify Marketing ("we," "us," "our"), we're committed to protecting your privacy while helping local businesses automate their growth. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered marketing platform, conversational voice and chat agents, and related services.

1. INFORMATION WE COLLECT

Personal Information You Provide:

• Contact details (name, email, phone number, business name)

• Business information for service customization

• Payment and billing information

• Communications with our AI agents and support team

• Form submissions and lead information

Automatically Collected Information:

• IP address, browser type, device information

• Cookies and usage analytics

• Interaction data with our AI chat and voice agents

• Website behavior and engagement metrics

• Location data (with consent)

Information from AI Interactions:

• Conversation logs with our AI receptionist

• Booking and appointment data

• CRM integration data

• Email automation engagement metrics

2. HOW WE USE YOUR INFORMATION

We use your data to:

• Provide and optimize our AI marketing automation services

• Process payments and manage subscriptions

• Deploy and customize AI chat/voice agents for your business

• Send service updates and marketing communications (with consent)

• Improve our platform through analytics and feedback

• Ensure compliance with legal obligations

• Prevent fraud and maintain security

For Our AI Services Specifically:

• Train and improve AI models (using anonymized data)

• Customize automation workflows for your business

• Generate leads and manage customer engagement

• Provide 24/7 autonomous booking and support

3. DATA SHARING AND THIRD-PARTY SERVICES

We share data with:

• Service Providers: Including hosting (AWS/Google Cloud), payment processors (Stripe), CRM systems, analytics platforms

• AI Technology Partners: For voice/chat processing and natural language understanding

• Legal Requirements: When required by law or to protect rights

• Business Transfers: In case of merger, acquisition, or sale

• With Your Consent: For any other purposes you authorize

We DO NOT sell your personal information to third parties.

4. DATA SECURITY

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission

• Secure cloud storage with encryption at rest

• Access controls and authentication protocols

• Regular security audits and updates

• PCI compliance for payment processing

• Incident response procedures

5. YOUR RIGHTS AND CHOICES

You have the right to:

• Access your personal information

• Correct or update inaccurate data

• Request deletion (subject to legal requirements)

• Opt-out of marketing communications

• Export your data (data portability)

• Withdraw consent for data processing

• Object to automated decision-making

To exercise these rights, contact: [email protected]

6. COOKIES AND TRACKING

We use cookies for:

• Essential site functionality

• Analytics and performance monitoring

• Marketing and retargeting

• Personalizing user experience

• AI agent session management

You can manage cookie preferences through your browser settings.

7. DATA RETENTION

We retain data for:

• Active accounts: Duration of service + 90 days

• Financial records: 7 years (legal requirement)

• Marketing data: Until opt-out or 2 years of inactivity

• AI conversation logs: 6 months (unless otherwise agreed)

8. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have additional rights:

• Right to know categories of data collected

• Right to delete personal information

• Right to opt-out of data sales (we don't sell data)

• Right to non-discrimination

To exercise CCPA rights: [email protected]

9. INTERNATIONAL DATA TRANSFERS

Your data may be processed in the United States. We ensure appropriate safeguards for international transfers through:

• Standard contractual clauses

• Privacy Shield principles (where applicable)

• Adequate security measures

10. CHILDREN'S PRIVACY

Our services are not intended for children under 13. We do not knowingly collect data from children. If discovered, we will promptly delete such information.

11. AI-SPECIFIC CONSIDERATIONS

Our AI services involve:

• Automated processing for lead qualification

• Voice/chat agent interactions

• Predictive analytics for marketing

• You can request human review of automated decisions

12. UPDATES TO THIS POLICY

We may update this policy periodically. Material changes will be notified via:

• Email to registered users

• Website banner notification

• In-app notifications

13. CONTACT INFORMATION

For privacy concerns or questions:

Elev8 Amplify Marketing

Email: [email protected]

Phone: 972-433-5673

Data Protection Officer: [email protected]